Shipping Info

USA

Orders placed on Shop.ElusiveCA.com are processed Monday-Friday 8am to 3 pm PST (excluding major holidays) and are shipped within 1-3 business days from when the order was placed, pending payment authorization and verification. ElusiveCA.com ships to all 50 states via United States Postal Service. To reference exact transit time please visit www.usps.com.

Please make sure someone will be available to sign for your package for express order & orders valued at $150+, otherwise your order may be returned to us & further delays and S&H expenses may be applied.

INTERNATIONAL
Orders are processed Monday-Friday 8 am to 3 pm CET (excluding major holidays) and are shipped 1-3 business days from when the order was placed, pending payment authorization and verification. All international orders are shipped using USPS Priority and rates are based on location and the total number of items being shipped.

Please allow 7–14 days for your package to reach its destination. Your shipping charge and service will vary based on weight and country of destination. Expedited shipping is not available for International orders. Your package may be subject to customs/duties charges. Elusive is not responsible for customs/duties charges as these costs are determined by your local customs office. Elusive cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees — this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico. For a price estimate or tracking, please visit: www.usps.com

SALES TAX
Sales tax is charged on orders shipped to a California address only. The applicable rate is 8.25%. Sales tax is not charged on order shipping to addresses outside of California.

ORDER TRACKING
You may track your order at www.usps.com with the tracking or delivery confirmation number provided in your order confirmation email. If you misplaced your tracking number, please email us at cs@elusiveca.com and request your tracking number to be resent to you.